Trade FAQ
Everything you need to know about trading with Trade Experts 4U. Can't find your answer? Contact our trade team.
Trade Accounts
How do I open a trade account?
Register online and our team will verify your trade credentials within 1 business day. You'll need your company name, trading address, and proof of trade (e.g. VAT number, Companies House registration, or a trade card).
Who is eligible for a trade account?
Trade accounts are open to sole traders, limited companies, partnerships, and contractors in construction, plumbing, heating, electrical, or related trades.
Are trade prices available without an account?
No — trade pricing is exclusive to verified account holders. Trade prices and discounts are only visible once signed in to an approved account.
Can I have multiple users on one trade account?
Yes. Contact our trade team to add additional users or sub-accounts under your company profile, each with their own login and shared account history.
Pricing & Credit
What discounts do trade account holders receive?
Trade pricing varies by product category and order volume. Log in to see your trade prices, or contact us for a bespoke quote on larger orders.
Do you offer credit terms?
Yes — eligible trade customers can apply for 30-day credit terms after a minimum of 3 successful prepaid orders. Contact accounts@tradeexperts4u.co.uk to apply.
Do prices include VAT?
All prices are shown exclusive of VAT for trade account holders. VAT at the current UK standard rate (20%) is applied at checkout and shown on your invoice.
Ordering
How do I place a trade order?
Log in, browse or search for products, and add them to your basket. For bulk orders, use our CSV upload feature or call our trade desk directly.
What payment methods do you accept?
We accept all major debit and credit cards, BACS bank transfer, and — for approved accounts — invoice on 30-day credit terms. PO numbers can be added at checkout for credit account holders.
Can I order by phone or email?
Yes. Our trade desk is available Monday–Friday, 7:30am–5:30pm. Call us or email your order with full product codes, quantities, and delivery details.
Delivery
What are your delivery options?
We offer standard UK mainland delivery (2–3 business days), next-day delivery (order before 3pm), and timed AM slots. Pallet deliveries are available for large or heavy orders. Surcharges may apply to Scottish Highlands, islands, and Northern Ireland.
Do you offer free delivery?
Free standard delivery is available on qualifying trade orders over a set threshold — check your account dashboard for your applicable threshold.
Do you deliver to site addresses?
Yes. Save multiple delivery addresses including site addresses to your account. Note that deliveries to unmanned sites may result in a failed delivery and re-delivery charge.
What happens if an item is out of stock?
You'll be notified by email with an estimated restock date. You can wait, split your order, or select an alternative. For critical supply needs, contact our trade team to discuss priority sourcing.
Returns & Warranty
What is your returns policy for trade customers?
Trade customers can return unused, unopened stock within 30 days of delivery with prior authorisation. A returns authorisation number (RA number) must be requested first. Bespoke, cut-to-length, or special-order items are non-returnable unless faulty.
How do I report a damaged or incorrect delivery?
Report damages or discrepancies within 48 hours of delivery with your order number and photos. We'll arrange collection and replacement or issue a credit note promptly.
Do products carry a manufacturer's warranty?
Yes — all products carry the manufacturer's standard warranty. Proof of purchase is required for all warranty claims.
Technical & Product Support
Do you provide technical support?
Yes. Our specialists cover plumbing, heating, electrical, and building categories. Contact our trade desk for technical queries on products, installation, or compatibility.
Can I get product data sheets or installation guides?
Yes — documentation is available on product pages. If not found, contact us and we'll source the relevant technical data sheets, COSHH sheets, or installation guides.
Do you offer project support or material take-offs?
Yes. For larger projects, our trade team can assist with material scheduling and quantity take-offs. Contact us with your project details for a full materials list and quote.